Contact
For any question, suggestion or issue, several ways to reach us.
Response time
Telegram messages are generally handled within 24 to 48 hours. For urgent requests (KYC, key activation issues), prefer Telegram private message.
Report an issue
If you notice a bug, an error in a tool or a technical problem, use the suggestion form available on each tool page, or contact us directly via Telegram.
About our support
Online Casino Coach is an independent project run by one person. Every message receives a personal reply — no bots, no automated responses.
The most common questions are about access key activation, VPN setup, KYC procedures on Stake or Duelbits, and how to interpret the blackjack assistant's recommendations.
For general strategy questions, the Telegram group is the best place — the community is active and discussions benefit everyone.
Frequently asked questions
How do I activate my access key? After payment, send your key via Telegram private message. Activation is manual and processed within 24 hours, usually much faster.
Do the tools work on mobile? Yes, all pages are mobile-optimized. The blackjack assistant and calculators work directly from your smartphone during a live session.
For sensitive matters (KYC issues, blocked transactions), always use private messaging to keep your situation confidential.
Frequently asked questions
How do I activate my access key? After payment, send your key via Telegram private message. Activation is manual and processed within 24 hours, usually much faster.
Do the free tools have limitations? The strategy tools (blackjack, baccarat, roulette, bankroll) are completely free with no limitations. The full application with session history and advanced analytics requires an access key.
For any other question, join the Telegram group — it is the fastest and most complete support channel available.
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